AKGÖZ, E.; TEMIZEL, G. An Analysis of Customer E-Complaints about Hotel Enterprises. İşletme Araştırmaları Dergisi, [S. l.], v. 16, n. 4, p. 2077–2091, 2025. DOI: 10.20491/isarder.2024.1903. Disponível em: https://www.isarder.org/index.php/isarder/article/view/2213. Acesso em: 3 haz. 2025.