WIJAYA, T. A Qualitative Study of Indonesian Telecommunication Company Service Representatives Role Conflict. İşletme Araştırmaları Dergisi, [S. l.], v. 10, n. 2, p. 423–434, 2021. Disponível em: https://www.isarder.org/index.php/isarder/article/view/590. Acesso em: 1 haz. 2025.