EMIR, O.; ŞAHIN, S.; ARSLANTÜRK, Y. An Assessment of the Impact of Employee Satisfaction on Customer Satisfaction in Hotel Enterprises. İşletme Araştırmaları Dergisi, [S. l.], v. 10, n. 4, p. 794–806, 2021. Disponível em: https://www.isarder.org/index.php/isarder/article/view/706. Acesso em: 6 ağu. 2025.