MIZRAK, K. C. “Adapting HR Strategies to Enhance CRM in Aviation: A Qualitative Study on Emerging Technologies Grounded in Socio-Technical Systems Theory”. İşletme Araştırmaları Dergisi, c. 17, sy 4, Aralık 2025, ss. 2778-9, doi:10.20491/isarder.2025.2124.