MIZRAK, Kağan Cenk. “Adapting HR Strategies to Enhance CRM in Aviation: A Qualitative Study on Emerging Technologies Grounded in Socio-Technical Systems Theory”. İşletme Araştırmaları Dergisi 17, no. 4 (Aralık 19, 2025): 2778–2798. Erişim Ocak 2, 2026. https://www.isarder.org/index.php/isarder/article/view/2449.