ARSLAN, Emin, Hakan KENDİR, ve Handan ÖZÇELİK BOZKURT. “Service Under Strain: Exploring the Roles of Supervisor and Coworker Support in the Context of Customer Incivility”. İşletme Araştırmaları Dergisi 17, no. 4 (Aralık 19, 2025): 2990–3007. Erişim Ocak 2, 2026. https://www.isarder.org/index.php/isarder/article/view/2461.